Police are often the first to be called for a crisis situation involving persons with a mental illness. These crisis situations can and have an involved officer and citizen injuries or deaths in the St. Louis area. Crisis Response Team (CRT) training significantly decreases injuries, death, and community dissent. In turn, persons with a mental illness are diverted to the mental health system and treatment rather than to jail or to return to the streets.
Citizens become more confident in reporting crisis situations and police officers are better prepared to respond safely to those situations. Crisis intervention shifts from lose-lose to win-win.