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1. How does the camera program work?

The Community Camera Program allows residents and business owners to register locations and capabilities of their security camera systems with the Hazelwood Police Department. Using this information, when a crime occurs, the Hazelwood Police Department will know the locations of nearby video cameras and be able to collect video evidence and follow up on leads.

2. What are the benefits of registering your camera?

Because they are caught in the act of committing the crime, video surveillance is one of the best methods to catch suspects and convict them. As crimes occur nearby, many residents and business owners are unaware that their camera systems may have captured information that could help solve a crime. Likewise, police are not always aware of who may have potentially vital video evidence.

By registering your camera, officers can quickly identify nearby cameras that may have captured criminal activity. After registering your camera, you will only be contacted by the Hazelwood Police Department if there is a criminal incident in the vicinity of your security camera and police personnel believe viewing your video footage will assist in the investigation.

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1. Where do I obtain an occupancy inspection or permit?

Residents can obtain occupancy inspections and permits from the Public Works Department at City Hall, Monday through Friday, 8:00 AM - 4:30 PM. For more information, call (314) 513-5032.

2. How do I find out if I need a building permit?

For building permit information, please contact the Public Works Department at City Hall at (314) 513-5033.

3. How long are building permits valid for?

Permits for interior work are valid for one (1) year. Permits for exterior work are valid for six (6) months.

4. How long are occupancy inspections valid for?

Occupancy inspections are valid for 90 days.

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1. Where do I pay a City of Hazelwood ticket?

You may pay ticket fines at the Municipal Courts Division at City Hall, Monday through Friday, 8:00 AM - 4:30 PM, and 8:00 AM - 4:00 PM on scheduled Court days.

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1. What is COVID-19?

COVID-19, also known as Novel coronavirus or just coronavius, is a virus strain that was first detected in December 2019 and has now been detected in almost 90 locations internationally and in the many states in the U.S. The virus, while having mild effects in most people, can cause severe illness and pneumonia in others, such as the elderly or those with underlying medical conditions.

2. How does COVID-19 spread?

Health experts are still learning the details about how COVID-19 spreads from person to person. The most recent evidence points to infected people coughing and sneezing within six feet of a non-infected person. Other methods of transmission may include:

• close personal contact, such as touching or shaking hands
• touching an object or surface with the virus on it, then touching your mouth, nose, or eyes
• in rare cases, contact with feces

3. How severe is COVID-19?

Upwards of 80% of those infected recover after mild symptoms. Others, especially the elderly and those with serious chronic medical conditions, may experience more severe symptoms including pneumonia that requires hospitalization, and sometimes death.

4. Who is at risk for COVID-19?

Currently,  the risk to the general public for COVID-19 to cause severe illness is low. At this time, there are a small number of individual cases in the U.S. Older adults and those with serious conditions such as heart disease, diabetes, lung disease and any condition that affects the immune system could be at higher risk. Additionally, travelers to and from certain areas of the world may be at increased risk. See wwwnc.cdc.gov/travel for the latest travel guidance from the CDC.

5. How can I protect myself from getting COVID-19?

It is important that everyone take steps to reduce the spread of COVID-19, especially to protect those who are vulnerable. Steps you take to prevent spread of flu and the common cold will also help prevent coronavirus. 

These steps are:

• Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating and after eating; and after blowing your nose, coughing, or sneezing. Be sure to dry your hands completely.
• If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
• Keep unwashed hands away from your face, nose, and eyes. 
• Stay away from people who are ill.
• Stay home while you are sick and avoid close contact with others.
• When you sneeze or cough, cover your cough or sneeze with your sleeve or a tissue; then, throw away the tissue.
• Follow advice from your health care provider.
• Clean commonly touched surfaces regularly. Follow the CDC’s guidance on cleaning surfaces: https://www.cdc.gov/coronavirus/2019-ncov/community/home/cleaning-disinfection.html
• Stay informed on the latest updates through trusted sources only.

The CDC continues to stress concerns with international travel. Currently CDC recommends avoiding non-essential travel to China, Iran, South Korea, and Italy. Travel to Japan is a concern for older adults or those with chronic medical conditions. See wwwnc.cdc.gov/travel for the latest travel guidance from the CDC.

6. What are the symptoms?

People who have been diagnosed with COVID-19 have reported symptoms that may appear in as few as 2 days or as long as 14 days after exposure to the virus:

• Fever
• Cough
• Difficulty breathing

7. What do I do if I have symptoms?

Influenza and other respiratory infections including COVID-19 have similar if not identical signs and symptoms. Individuals who think they are sick or are getting sick should NOT report to work. Individuals should monitor for cough, shortness of breath, and fever and should practice social distancing to avoid the spread of any illness they may have. Individuals experiencing the described symptoms AND have had contact with a confirmed case of COVID-19 should contact their health care provider by phone. Supply information about symptoms and when and how they had contact with a confirmed case. The health care provider may either suggest testing via a commercial lab or involve public health resources. Individuals with COVID-19 symptoms who are a contact to a case should not arrive at a health care provider or emergency room without contacting the provider or emergency room first.

You can always contact the St. Louis County COVID-19 Hotline 24/7 at 314-615-2660  or Missouri’s COVID-19 Hothline 24/7 at 877-435-8411 if you suspect you could have COVID-19. 

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1. What is the Crisis Response Team (CRT)?

Crisis Response Team (CRT) training, developed in Memphis TN, provides a model of specialized law enforcement expertise. Volunteer officers, based in the general patrol division, work in cooperation with the mental health system, consumers, and families. Trained CRT Police officers carry on the normal duties of law enforcement, but switch to a specialist role when a potential mental health-related crisis is identified within the City of Hazelwood.

CRT focuses on de-escalation strategies and redirecting the individual from the criminal justice system to the mental health care system. In turn, the mental health care system assumes custody of the individual and provides directed and non-restrictive accessibility to a full range of health care and social service options.

2. How does the Crisis Response Team (CRT) work?

Selected/volunteer police officers take part in a 5-day, 40-hour training program. The program includes mental health and substance abuse experts, legal experts, consumer/family advocates, and experienced Crisis Response Team (CRT) officers. Once trained CRT officers are in place, high-risk crisis calls are directed to an on-duty CRT officer.

The CRT officer leads a police-based crisis intervention of generalist officers. The CRT officer, employing a de-escalation intervention strategy, may access BHR crisis services, or transport the individual to a partnered hospital emergency room. The mental health system assumes custody and provides a police-friendly efficient turnaround time for the officer to return to normal patrol duties.

3. What is more than just training?

Training is more than a one-shot deal. Several times a year, officers meet for debriefing meetings and in-service trainings to problem solve tactical issues, discuss different experiences and scenarios they have encountered, and participate in advanced training. This allows officers a chance to reinforce and sharpen their skills, address new problems, and build cohesiveness.

4. Why does our community need the Crisis Response Team (CRT)?

Police are often the first to be called for a crisis situation involving persons with a mental illness. These crisis situations can and have an involved officer and citizen injuries or deaths in the St. Louis area. Crisis Response Team (CRT) training significantly decreases injuries, death, and community dissent. In turn, persons with a mental illness are diverted to the mental health system and treatment rather than to jail or to return to the streets.

Citizens become more confident in reporting crisis situations and police officers are better prepared to respond safely to those situations. Crisis intervention shifts from lose-lose to win-win.

5. What are known outcomes of the Crisis Response Team (CRT)?

• Decreases arrest rates
• Decreases police liability and litigation
• Empowers officers to divert person(s) with a mental illness to treatment
• Establishes responsibility and accountability
• Extends officers' skills
• Increases cooperation between criminal justice and mental health systems
• Increases officer/citizen safety
• Increases officer/community confidence
• Increases on-scene expertise
• Increases professionalism
• Reduces recidivism
• Reduces the time officers spend at hospital emergency departments

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1. Do I need a license for my home business?

Yes, a Home Occupation License is required for all home businesses. Contact the Finance Department at City Hall at (314) 513-5042 for more information.

2. Where do I get pet tags?

Residents can obtain a form for a pet tag from the Finance Department in City Hall. Residents must provide a copy of current rabies vaccination.

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1. When do I need to replace my smoke alarm?

Smoke alarms that are 10 years old are near the end of their service life and should be replaced. Some people think that their smoke alarm sits idle until smoke is present. But it is working every minute, constantly monitoring the air 24 hours a day. For example, an ionization smoke alarm goes through 3.5 million monitoring cycles in 10 years. In a photoelectric smoke alarm, a light operates 24 hours a day to check for smoke particles in the air.

Just like any electrical appliance, the components of smoke alarms wear out over time. When a smoke alarm reaches 10 years of use, the potential of failing to detect a fire increases substantially. Replacing them after 10 years reduces the likelihood of failure.

2. Is a permit required for a bonfire?

Yes. The Fire Department does grant permits for a controlled fire on the ground in the designated area with the following provisions:

• Adequate extinguishing material and equipment is available on site.
• The fire cannot be used to dispose of food or rubbish waste.
• The fire must be completely extinguished at the end of the event.
• The fire must be kept to an approximate size of no more than 3 feet in diameter and 2 feet high.
• The fire must be supervised by an adult at all times.
• The ground for 15 feet around the fire is cleared of leaves, straw, debris and other combustibles.
• If smoke, ash or particulate matter from any recreational fire remains visible beyond the property line of origin, or found on surfaces beyond the property line of origin, it shall be a violation of Missouri Air Pollution ‘Control Rule 10 CSR 10 - 6.170 “Restriction of Particulate matter to the Ambient air beyond the premises of Origin.” Such an occurrence can result in the issuance of a Notice of Violation from St. Louis County Department of Health to the violator. Any violation of the Missouri Air Pollution Control Rules can result in a fine from the State of Missouri
• If there is a change in date, notify this office immediately.
• Painted, creosoted, wolmanized or otherwise treated wood cannot be used to fuel the fire.
• The site is more than 15 feet from any structure.

A permit letter is issued from the Deputy Fire Marshal’s office. Request must be made in writing. Copies of permit letter are sent to the police department for their information.

3. When to call 911:

In an emergency, call 911 immediately.

Emergencies need to be reported to 911.  Trained dispatchers have the tools to dispatch the CLOSET and most appropriate resources along with helping identify where the emergency is located.   Remember firefighters are not always in the fire station, so they may not be able to answer the phones.

An emergency is any situation that requires immediate assistance from the fire department, ambulance or police. Examples include:

- A fire
- A crime, especially if in progress
- A car crash, especially if someone is injured
- A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention

Important: If you’re not sure whether the situation is a true emergency, officials recommend calling 911 and letting the dispatcher determine whether you need emergency help.  Please remember, you are not alone and there is a trained and certified individual who will help you through the process.

When you call 911, be prepared to answer the dispatcher’s questions, which may include:

- The location of the emergency, including the street address
- The phone number you are calling from
- The nature of the emergency
- Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency

Remember, the dispatcher’s questions are important to get the right kind of help to you quickly.

Be prepared to follow any instructions the dispatcher gives you. Many 911 centers can tell you exactly what to do to help in an emergency until help arrives, such as providing step-by-step instructions to aid someone who is choking or needs first aid or CPR.

Finally, do not hang up until the call-taker instructs you to.

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1. When do I need to replace my smoke alarm?

Smoke alarms that are 10 years old are near the end of their service life and should be replaced. Some people think that their smoke alarm sits idle until smoke is present. But it is working every minute, constantly monitoring the air 24 hours a day. For example, an ionization smoke alarm goes through 3.5 million monitoring cycles in 10 years. In a photoelectric smoke alarm, a light operates 24 hours a day to check for smoke particles in the air.

Just like any electrical appliance, the components of smoke alarms wear out over time. When a smoke alarm reaches 10 years of use, the potential of failing to detect a fire increases substantially. Replacing them after 10 years reduces the likelihood of failure.

2. My smoke alarms are wired into my electrical system. Do I need to replace them as often as battery-operated alarms?

Yes. Both the hard-wired and battery-operated alarms are equally affected by age.

3. Does the Hazelwood Fire Department require building permits?

Yes. All building permits are applied for through the Department of Public Works at City Hall.

4. Does the Hazelwood Fire Department require a permit for bonfires?

Yes. The Fire Department does grant permits for a controlled fire on the ground in the designated area with the following provisions:

• Adequate extinguishing material and equipment is available on site.
• The fire cannot be used to dispose of food or rubbish waste.
• The fire must be completely extinguished at the end of the event.
• The fire must be kept to an approximate size of no more than 3 feet in diameter and 2 feet high.
• The fire must be supervised by an adult at all times.
• The ground for 15 feet around the fire is cleared of leaves, straw, debris and other combustibles.
• If smoke, ash or particulate matter from any recreational fire remains visible beyond the property line of origin, or found on surfaces beyond the property line of origin, it shall be a violation of Missouri Air Pollution ‘Control Rule 10 CSR 10 - 6.170 “Restriction of Particulate matter to the Ambient air beyond the premises of Origin.” Such an occurrence can result in the issuance of a Notice of Violation from St. Louis County Department of Health to the violator. Any violation of the Missouri Air Pollution Control Rules can result in a fine from the State of Missouri
• If there is a change in date, notify this office immediately.
• Painted, creosoted, wolmanized or otherwise treated wood cannot be used to fuel the fire.
• The site is more than 15 feet from any structure.

A permit letter is issued from the Deputy Fire Marshal’s office. Request must be made in writing. Copies of permit letter are sent to the police department for their information.

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1. What are City Hall's hours of operation?

Monday through Friday, 8:00 AM - 4:30 PM.

2. Where are the community centers located?

The Hazelwood Community Center is located at 1186 Teson Road. Civic Center East is located at 8969 Dunn Road. Civic Center East is closed indefinitely.

3. How do I get to the Police Department?

The Police Department is located at the back of City Hall at 415 Elm Grove Lane. The lobby is open 24/7 and there is visiting parking at the back of the building.

4. Where are the Fire Stations?

Fire Station #1 is located at 6100 N. Lindbergh Boulevard. Fire Station #2 is located at 6800 Howdershell Road. Fire Station #2 also serves as the administration building for the Fire Department.

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1. Where do I get a Resident Card?

Resident cards can be process at the Community Center (1186 Teson Road) or Civic Center East (8969 Dunn Road). Residents must show photo identification and current proof of residency within the last 30 days.

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1. What are the Police Department's hours of operation?

The Police Department is open 24 hours a day, 7 days a week. The Police Department lobby is located at the back of City Hall at 415 Elm Grove Lane, Hazelwood, MO 63042. There is visitor parking near the lobby entrance.

2. What situations should I call 911 for?

Any situation currently happening where there is danger to life, limb or property. This includes issues needing an ambulance, issues blocking roadways, or issues involving use of weapons.

The non-emergency line should be used for requests for police service that are not urgent, questions about services or previous reports made, delayed reports, and questions about prisoners, bonds or towed vehicles.

3. How do I find out of the gates on Aubuchon Road are closed?

The gates are generally closed by the Hazelwood Police Department, but the roadway is maintained by St. Louis County. Closure alerts are put out on Nixle.com and the Hazelwood Police Department Facebook page.When the area is no longer flooded, St. Louis County will clear the roadway of debris and reopen the road. Alerts of the roadway reopening are also sent out through Nixle and the Police Department’s Facebook page.

4. Where can I get a tow release?

Tow releases can be obtained from the police lobby at the rear entrance of City Hall. The owner of the vehicle needing the release must provide their legally issued photo ID and proof of ownership of the vehicle. Proof of ownership can be any ONE of the following: Valid insurance that includes coverage for the current date, the owner’s name and the vehicle VIN number; valid registration for the vehicle in the owner’s name; or the vehicle title with the owner’s name on the front.

5. Can officers help if I lock my keys in my vehicle?

Our Police Offers do not carry the tools for vehicle lock outs. Officers will respond if a child or an animal is locked in a vehicle or if a vehicle is running inside a building. For these situations, dispatch will contact the Fire Department to assist in gaining entry to the vehicle.

6. Why does dispatch ask so many questions instead of just sending me help?

Dispatchers are tasked with keeping everyone involved in the situation safe. Because of this, they need to gather as much information as possible to determine what type of response and assistance is needed. Please know that these questions are not delaying response time. In an emergency situation, while these questions are still being asked, a second dispatcher is relaying the updated information to the officers as it is provided. The information you provide goes a long way in keeping both officers and citizens safe during these situations, as well as potentially preventing a suspect from being able to flee the scene.

7. Who should I contact about a derelict vehicle on my street?

Please call (314) 838-5000 ext. 1 to report vehicles on the street. For vehicles on private property, contact Code Enforcement at (314) 513-5032.

8. How do I obtain an accident report or a police report?

Accident and police reports may be obtained, for a fee, from the Police Records office at City Hall, Monday through Friday, 8:00 AM - 4:30 PM.

9. How many dogs or cats can I have?

A maximum of two (2) dogs and one (1) cat, or two (cats) and one (1) dog, are allowed on any individual property.

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1. Where can I plant my tree?

Section 410.280 of the City Code prohibits planting trees within the street right of way, within 5 feet of the edge of any sidewalk, within 25 feet of any street light, within 10 feet of any storm drainage inlet or utility manhole, within 5 feet of the edge of any utility easement or within the sight distance triangle.

2. Will the City pick up tree limbs after a storm?

The City will only pick up limbs if a Storm Declaration is issued. More information on the City’s Storm Declaration Policy can be found here.

3. Does the City maintain trees in the right of way?

No. Property owners are responsible for maintaining that portion of their property. Additionally, Section 410.280 of the City Code prohibits trees in the right of way.

4. How many animals can I have?

Section 210.080 of the City Code states that no person shall keep, board, or otherwise have on their property more than two (2) cats or two (2) dogs over the age of four (4) months. No combination of dogs and cats shall exceed three (3) in a residence; two (2) dogs and one (1) cat, or two (2) cats and one (1) dog.

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1. Who can ride the bus?

The City of Hazelwood has a wheelchair lift equipped mini-bus to provide free transportation service to qualifying residents. The qualifications are as follows:

• Complete and sign an application (PDF) (The City of Hazelwood may require verification of any of the information provided on the application)
• Disabled persons of any age are eligible for the program
• Must be a Hazelwood resident, 55 years of age or older
• Must provide their own equipment, i.e. canes, walkers, etc.

Applicant must not have any condition that requires special medical attention which might adversely affect the health of other riders in the vehicle.

2. Where does the bus go?

The bus service will transport riders to surrounding businesses including grocery stores, banks, and hair salons. The boundaries for service outside of Hazelwood are:

• Howdershell to Mullanphy and Shackleford
• Intersection of 270 and West Florissant
• Lindbergh to New Halls Ferry

The bus will also transport riders to medical appointments in Hazelwood, to Christian Northeast, Christian Northwest and DePaul Hospitals.

3. When does the bus run?

The days of operations are Monday, Tuesday, Thursday and Friday, 8:30 am to 3 pm.

Special trips are scheduled for Wednesdays.